What type of policy documents will be provided once I sign up? A common example of this would be a PDF image of policy declaration pages as an attachment in the daily download. This capability (formerly known as Activity or Alerts Notifications) allows Hanover to send a document image as part of the daily download that does NOT update specific data fields within your agency’s management system. If they are unable to assist, please contact the commercial lines agency help line at 80 or email us. If the email address that is displayed is not correct, contact your agency administrator first. The email address that appears when you sign up for email notifications is the one aligned with your Hanover logon ID. When enrolling in this email notification, how can I update my email address? This how-to-guide outlines how to enroll. Where do agents sign up for billing notifications?Īll agency users have the option to sign up to receive electronic billing notifications. You can sign up for notifications for intent to cancel and verification of payment. If they are unable to assist, agents should call the commercial lines agency help line at 80 or email us.īilling notifications What type of billing notifications can agents sign up for? We recommend first contacting the agency administrator to review the codes. What if an agent doesn't see the correct agency codes listed when signing up? If they are unable to assist please contact the commercial lines agency help line at 80 or email us. When enrolling in email notifications, how do I update my email address on file? If you are still not receiving notifications, please contact our commercial lines agency help line at 80 or email us. Then, verify that the correct email address is aligned with your Hanover logon ID. What should agents do if they are not receiving email notification about policy documents after signing up?Ĭheck spam or junk folders first. All policies in the zip file will be extracted. Click 'Browse' and select where to extract file(s).Locate the zip file, right click file and select 'Extract All'.If prompted select 'Save as' and save to a folder on your local drive.Depending on your browser settings the file may automatically save to your downloads directory or you will be prompted to save or open the document.Click on the link to download the zip file to your local computer.Please use the following steps to download the zip file. The email will include links to zip files of the insured and agent copies of: Once enrolled in email notification, what will an agent receive?Īgents will receive one email per day, outlining all policy transactions that were completed the prior business day. Please contact our commercial lines agency help line at 80 or email us to find out who is an authorized user within the agency to make updates to paperless preferences.Įmail notifications - policy transactions How do agents sign up to receive electronic notification of policy documents?Īll agency users have the option to sign up to receive electronic notification of documents. What if my agency does not know who the agency administrator permissions are assigned to? The agency will continue to receive the paper version of insured copies. The agency will no longer receive paper versions of agent copies of policies. We will automatically enroll the agency to receive agent copies of policy transactions electronically. Once an agency is set up for paperless, how do they receive electronic policies?Īgency administrators at all agencies will be automatically enrolled to receive electronic versions of agent policies via email. Users have the ability to make changes by agency code. Changes can be made by selecting "View your capabilities" under the Agency Tools and Capabilities dashboard on TAP. How can an agency change paperless preference or opt out?Īgency administrator and principal master logon IDs are the only users authorized to make modifications to paperless selections. This how-to guide outlines how to enroll. Our company and products What transactions and documentation will the agency no longer receive in the mail?īy enrolling in paperless, your agency will no longer receive paper copies of the following policy declarations and forms for most commercial accounts:Īgency administrator and principal master logon IDs are the users authorized to enroll in paperless. We've compiled a list of the most frequently-asked questions to help you get started. Contact our agency support team (AST) to sign up to receive a daily download directly to your agency management system for many types of policy transactions.
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